Unit 1 Basic Knowledge of Business Correspondence Writing Ⅰ Form and Structure of Business Letters 1． Form 2． Structure 3． Addressing Envelopes Ⅱ Writing Principles of Business Letters 1． Courtesy 2． Consideration 3． Completeness 4． Clarity 5． Conciseness 6． Concreteness 7． Correctness Ⅲ The Layout of Fax and Email Message 1． Fax 2． E-mail Exercises Unit 2 Establishing Business Relations & Inquiring Credit Reference I Letters for Establishing Business Relations 1． Importer Writes to Exporter 2． Self Introduction by Exporter 3． Exporter Writes to Importer 4． Self-Introduction by Manufacturer 5． Manufacturer Writes to Importer Ⅱ Inquiring Credit Reference 1． Letter Referring to a Bank Reference 2． Reply to the Above Ⅲ Supplement： Some Useful Sentences on Establishing Business Relations & Inquiring Credh Reference Exercises Unit 3 Enquiries and Replies I The Letters of Enquiries and Replies 1． General Enquiry and Reply …… Unit 4 Quotations， Sales Letters， Firm Offers & Counter Offers Unit 5 Orders， Acceptances and Rejections Unit 6 Sales Confirmation and Purchase Contract Unit 7 Payment Unit 8 Transport and Insurance Unit 9 Complaint， Claim and Settlement Unit 10 Case Study Unit 11 Letter of Intent， Agreements and Contracts Unit 12 Invitation for Bids， Bid， Notice of Award Unit 13 Social Contact Correspondences
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